Refund and Returns Policy – Temo Clock

Refund and Return Policy

Thank you for shopping with TemoClock.com.
We take great pride in the quality of our wall clocks, wall art, and décor products. Your satisfaction is our top priority. Please read our refund and return policy carefully before making a purchase.

1. Eligibility for Returns

We accept returns and exchanges under the following conditions:

  • The item must be unused, undamaged, and in its original packaging.

  • The return request must be made within 7 days of receiving your order.

  • A valid proof of purchase or order confirmation is required.

2. Non-Returnable Items

Please note that we do not accept returns for:

  • Customized or personalized products

  • Items damaged due to misuse or mishandling

  • Products that show signs of use or alteration

  • Discounted or clearance sale items

3. Damaged or Defective Items

If you receive a damaged or defective product:

  1. Please contact us within 48 hours of delivery at info@temoclock.com.

  2. Attach clear photos or videos of the product and packaging.

  3. Once verified, we’ll arrange a replacement or refund (as applicable).

We may request the damaged item to be returned before processing a replacement.

4. Refunds

Once your return is received and inspected, we will notify you by email regarding the status of your refund.

  • Approved refunds will be processed within 5–10 business days to your original payment method.

  • Shipping or delivery charges are non-refundable, except in cases of damaged or incorrect products.

5. Exchange Policy

If you would like to exchange an item for a different design or model:

  • You must contact us within 7 days of delivery.

  • The item must meet all return conditions.

  • Any price difference or shipping fee will be borne by the customer.

6. Order Cancellations

Orders can be canceled before shipment by contacting our support team at info@temoclock.com.
Once your order has been shipped, it cannot be canceled — you may initiate a return after delivery under our return policy.

7. Shipping Costs for Returns

Customers are responsible for return shipping costs unless the item received is defective or incorrect.
We recommend using a trackable courier service for your return package.

8. Contact Us

For any questions about returns, exchanges, or refunds, please contact us:
📧 info@temoclock.com
🌐 www.temoclock.com